Terms of Service

Agreement

These Terms of Service ("Terms") are a binding agreement between you, the parent or legal guardian who registers a child ("you", "your"), and Kid's Creative Academy Inc., a corporation incorporated in Canada with its place of business in Stittsville, Ottawa, Ontario ("KCA", "the Academy", "we", "us", "our").

"Services" means the in-home tutoring, online tutoring, enrichment classes, workshops and camps we provide, together with our website at kca.bypauls.com and the booking platform at kca.bypauls.com/KCA/app (the "Platform"). "Student" means the child you register.

You accept these Terms when you create an account, register a Student, book a session, or pay for any Service. If you do not agree, please do not register or book. Continued use of the Services after a change to these Terms means you accept the changed Terms.

Our services

KCA is a private tutoring and enrichment company. We currently provide:

• In-home tutoring at your residence within our service area in the Ottawa region;
• Online tutoring delivered over video conferencing;
• Enrichment classes such as drawing, crafts and creative learning, one-to-one or in small groups;
• Workshops and camps sold as fixed-length packages, online or at an announced location.

Subjects, age ranges, formats, service area and current prices are described in our Services & Policies and in the catalogue on the Platform. We may add, change or withdraw offerings at any time; bookings already paid for are honoured or refunded under Section 7.

KCA is not a school, daycare or childcare provider. We do not award academic credits, issue report cards recognised by school boards, or supervise children outside a booked session. See Section 11.

Parents and children

3.1 Who may register. Only a parent or legal guardian aged 18 or over may create an account and register a Student. You confirm that you have the authority to consent on the Student's behalf and to share the Student's information with us.

3.2 Children do not hold accounts. Students are recorded as child profiles under your account. Children may not create accounts, sign these Terms or make bookings. You are responsible for everything done through your account.

3.3 Parental consent. Before the first booking we ask you to accept a short parental consent statement on the Platform. We may update that statement and ask you to accept it again before further bookings.

3.4 Information about your child. You agree to give us accurate information that is reasonably needed to teach safely, including the Student's age, learning needs, allergies or medical conditions relevant to a session, and any court order or custody arrangement that affects who may attend or collect the Student.

Accounts

4.1 Sign-in. Parents sign in to the Platform with a Google account. Staff may also sign in with a password. You must keep your sign-in method secure and tell us promptly if you believe someone else has used your account.

4.2 Accuracy. Keep your contact details, address and time zone up to date. We rely on them to schedule sessions, send reminders and visit your home.

4.3 Suspension. We may suspend or close an account that is used in breach of these Terms, for fraud, or in a way that puts a child, a tutor or our systems at risk.

Booking and trial class

5.1 How bookings work. Sessions are booked through the Platform, or by contacting us and having us enter the booking for you. A booking is confirmed when it appears in your account with a confirmed status and, for paid Services, when payment has been received.

5.2 Free trial class. New Students are entitled to one free trial class of the length shown in the catalogue. The trial lets the Student and tutor meet and lets us assess how we can help. One trial per Student. We may decline further trials for the same family at our discretion.

5.3 Hourly sessions and packages. Tutoring is sold per session. Workshops and camps are sold as a package with a fixed number of sessions and a validity period shown at purchase. Unused package sessions expire at the end of the validity period unless we agree otherwise in writing.

5.4 Tutor assignment. We assign the tutor. We will try to keep the same tutor for a Student, but may substitute a tutor of equivalent qualification when necessary. If you are unhappy with an assignment, tell us and we will work with you to find a fit.

5.5 Group sessions. Group classes and camps run only when the minimum group size shown in the catalogue is reached. If a group does not fill, we will offer an alternative date or a full refund.

Fees and payment

6.1 Prices. Prices are in Canadian dollars and are shown in the catalogue at the time of booking. Applicable taxes are shown before you pay. We may change prices at any time, but not for bookings you have already paid for.

6.2 When you pay. Unless we agree otherwise, single sessions are paid at booking and packages are paid in full before the first session. We accept the payment methods shown at checkout, which may include card payment through our payment processor and Interac e-Transfer.

6.3 Late or failed payment. We may pause scheduled sessions until an outstanding balance is paid. We do not charge interest on ordinary late payments, but we may recover reasonable collection costs for balances that remain unpaid after 30 days.

6.4 Refunds. Refunds are governed by Section 7. Where a refund is due, we return it to the original payment method within 10 business days.

Cancellations, rescheduling and no-shows

7.1 By you. You may cancel or reschedule a session free of charge up to 24 hours before its start time using the Platform or by contacting us. Cancellations with less than 24 hours' notice, and sessions where the Student is not available within 15 minutes of the start time, are treated as delivered and are charged in full or deducted from your package.

7.2 Illness. If the Student is unwell, tell us as early as you can. We will waive the late-cancellation charge for the first late cancellation due to illness in any package or month; after that our normal notice period applies. Please do not host an in-home session while anyone in the household has a contagious illness.

7.3 By us. If we must cancel (tutor illness, severe weather, unsafe travel, technical failure on our side), we will tell you as soon as possible and offer a replacement session or a refund for that session. We are not liable for anything beyond the price of the cancelled session.

7.4 Lateness. If a tutor arrives or joins late, the session is extended or the missed time is credited. If the Student is late, the session still ends at the scheduled time.

7.5 Packages, workshops and camps. You may cancel a package for a full refund up to 7 days before the first session. After that, unattended sessions are not refundable, except where Section 7.3 applies or we agree an exception in writing.

In-home sessions

8.1 A responsible adult must be present. A parent, guardian or adult you have authorised must be at home for the whole of every in-home session. Our tutors do not provide childcare or supervision and will not stay if no adult is present.

8.2 A safe place to learn. Please provide a quiet, well-lit space, a table and chairs, and keep pets away from the teaching area unless agreed with the tutor. Tutors may end a session early, without refund, if they consider the environment unsafe, unsanitary, or if they are treated with hostility. We will always tell you why.

8.3 Service area and travel. In-home sessions are available within the service area shown in our Services & Policies. Addresses outside it may be accepted with a travel charge agreed in advance.

8.4 Your property. Tutors take reasonable care in your home. Please secure valuables and fragile items. We are not responsible for damage caused by the Student or other household members.

8.5 Recording. You may have cameras in your home. Please tell the tutor if a session will be recorded. We do not consent to recordings being published or shared beyond your household.

Online sessions

9.1 Video platform. Online sessions use a video service we choose, such as Google Meet or Zoom. The joining link is shown in your booking. You are responsible for a working device, camera, microphone and internet connection. Sessions lost to problems on your side are not refundable.

9.2 A parent nearby. A parent or guardian should be reachable during every online session with a Student under 12, and we recommend the session take place in a shared family space.

9.3 Recording. We do not record sessions unless you ask us to and we agree in writing, in which case the recording is shared only with you and deleted after 90 days. You may not record, screenshot or share a session without our written consent.

Conduct and safety

10.1 Our tutors. Every tutor who works with children on our behalf has provided a police record check with vulnerable-sector screening that we have reviewed, and follows our child-safety expectations. As we grow and add tutors, the same standard applies to each one.

10.2 Communication. Scheduling, feedback and messages go through the Platform or our published contact details, so that there is always a record. Tutors will not contact Students directly by personal phone, social media or messaging apps.

10.3 Respect. We expect courtesy from and toward everyone. Abusive, discriminatory or threatening behaviour toward a tutor, or by a Student that the present adult does not address, may lead to the session ending early and the account being closed.

10.4 Concerns. If you have any concern about a tutor's conduct, contact us immediately using Section 18. We take every report seriously and will respond within two business days.

Learning outcomes

We prepare and deliver every session with care, and we share progress notes with you. However, learning depends on many factors outside our control, including attendance, practice and school expectations. We do not guarantee any particular grade, test result, school placement or outcome. Progress notes are our tutors' professional observations and are not psychological, medical or educational assessments.

Materials and your child's work

12.1 Our materials. Lesson plans, worksheets, slides, videos and other materials we provide remain the property of KCA. You may use them for the Student's personal learning only, and may not copy, sell or publish them.

12.2 Your child's work. Drawings, crafts, writing and other work created by the Student belong to your family. We will not publish a Student's work, name or image on our website or social media unless you have given us separate written permission, which you may withdraw at any time.

12.3 Third-party content. Some sessions use textbooks, apps or websites owned by others. Their own terms apply to that content.

Privacy

How we collect, use, store and protect your and your child's personal information is explained in our Privacy Policy, which forms part of these Terms. In short: we collect only what we need to teach and to run bookings, we do not sell personal information, and you can ask to see, correct or delete it at any time.

Liability

14.1 What we are responsible for. We are responsible for delivering the Services with reasonable care and skill, and for loss or injury caused by our negligence or wilful misconduct. Nothing in these Terms limits liability that cannot be limited under the laws of Ontario or Canada, including under the Consumer Protection Act, 2002 (Ontario).

14.2 What we are not responsible for. To the extent the law allows, we are not liable for indirect or consequential loss, for loss caused by events outside our reasonable control, for actions of the Student or other members of your household, or for the availability or content of third-party services such as video platforms or payment processors.

14.3 Cap. Except for liability described in 14.1 that cannot be limited, our total liability arising from the Services in any 12-month period is limited to the fees you paid us in that period.

14.4 Your responsibility. You agree to compensate us for loss we suffer because of your breach of Section 3.4, Section 8 or Section 10, or because information you gave us about the Student was inaccurate in a way that affected safety.

Ending the agreement

15.1 By you. You may stop using the Services at any time by cancelling future bookings under Section 7 and, if you wish, asking us to close your account.

15.2 By us. We may end this agreement and close your account on 14 days' written notice for any reason, in which case we refund any unused, paid-for sessions. We may end it immediately for a serious breach, including any breach of Sections 8, 9.3 or 10, and in that case unattended sessions within a package are not refunded.

15.3 After ending. Sections 11 to 14 and 16 continue to apply. We keep records as described in the Privacy Policy.

Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. If a dispute arises, please contact us first; most concerns can be resolved by talking. If we cannot resolve it within 30 days, either of us may bring the matter before the courts of Ontario, and you may also use any consumer dispute process available to you by law.

Changes to these Terms

We may update these Terms. For changes that affect your rights or fees, we will email the address on your account at least 14 days before they take effect and ask you to accept the new version on the Platform. The current version and its effective date are always published at this address. Changes do not apply to sessions already paid for unless they are in your favour.

Contact

Kid's Creative Academy Inc.
Stittsville, Ottawa, Ontario, Canada

• Email: [email protected]
• Phone: +1 (437) 261-8578
• Contact hours: Monday to Friday 10:00 to 17:00, Saturday and Sunday 10:00 to 14:00 (Eastern Time)

See also our Services & Policies and Privacy Policy.